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General terms and conditions of sale

Important information

This translated version of the general terms and conditions of sale has been carried out in an automated way. It may therefore contain imperfections or differences with the original version. Only the French language version is authentic, available on the French version of the site.

Article 1: Identification of the company SARL PALMAE

Head Office: Lodge Palmae - 59 chemin Jules Ferry - 97432 Ravine des Cabris
Telephone: 0262 26 46 92 or 0692 69 39 96
SIRET: 422,776,781,00045
Represented by : Paule Béchot and Patrick Lussan

Article 2: Offer

Depending on usage, rooms are available from 3 p.m. and must be vacated by 11 a.m. at the latest. The billing of an extra night may result from the non-respect of this check-out deadline.

For late arrivals, we strongly advise you to inform us in advance.

The management regrets not being able to accommodate children in this establishment.

No extra bed can be installed in the room.

A maximum of 2 people can stay in the room.

No baby bed can be installed in the room.

Article 3 : Reservations

Any reservation on our site will be effective after payment of a deposit of 50% of the nights.

Cancellation conditions and refund of deposit.

For all reservations made from June 2020, if your reservation were to be canceled for health reasons of confinement requested by the State or an inability to travel due to the closure of airlines, we undertake to reimburse the deposit paid (deduction of any banking and administrative fees).

Except for the reasons previously stated, you can cancel your reservation up to 7 days before your arrival, subject to payment of a flat rate of €7 for cancellation fees. If you cancel within 7 days of your arrival, you will be required to pay 50% of the total amount.

Article 4 : Payment

The balance of the invoice is to be paid at the end of the stay.

Article 5 : Means of payment

Lodge Palmae accepts checks, cash and bank transfers. We do not have a credit card terminal.

Article 6 : Admission and behavior

Management reserves the right to refuse to accept or dismiss any person who is acting or behaving in an unacceptable manner.

Article 7 : Animals

Animals are not allowed at Lodge Palmae.

Article 8 : Damage, deterioration, theft

In the event of damage or deterioration by the client or the persons staying with him, of the room or the materials and equipment placed at his disposal, the restoration, replacement or repair will be at his expense and will be invoiced to him.
It will be the same in case of theft of towels, bathrobes, bath products (.....) made available to customers.

Article 9: No smoking

Smoking is strictly forbidden in the rooms.

Article 10 : Rates

A tourist tax of 0.30 € is applied per person per day.
Rates are displayed "All Taxes Included" in euros and are subject to change without notice.

Article 11 : Responsibility

Our responsibility could not be engaged in case of loss, theft or damage of personal belongings in our structure.
In the event that the provider is unable to fulfill its obligation to provide the client with the accommodation specified at the time of booking, it undertakes to offer the client another accommodation of identical quality.

Article 12 : Disputes and claims

In the absence of agreement between the customer and the establishment, the competent courts may be seized.

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